Osterwalder, Alexander

Value proposition design : how to create products and services customers want / Alex Osterwalder... [et al.] - 1st ed. - Hoboken, New Jersey : John Wiley, 2014 - xxv, 290 p. : il. ; 19 X 24 cm.

9781118968055


Servicio al cliente--Administración

HF5415.5 / O88 2014

Con tecnología Koha