Understanding and applying value-added assessment :

Trischler, William E., 1939-.

Understanding and applying value-added assessment : eliminating business process waste / William E. Trischler. - Milwaukee, Wisconsin : ASQC Quality, 1996. - xiii, 127 p. ; 29 cm.

Incluye bibliografia.

0-87389-369-7

HD58.9 / T75

Con tecnología Koha