Vista normal Vista MARC Vista ISBD

George, Stephen, 1948-

Process improvement and quality management in the retail industry / Stephen George, Chris Thomas, Arnold Weimerskirch. - Hoboken, N.J. : Wiley and Sons , c2006. - xiii, 242 p. : il. ; 24 cm.

Incluye referencias bibliográficas e índice.

ISBN: 0471723231

LCCN: 2005020230

Subjects--Topical Terms:
Calidad total en administración pública.
Comercio minorista.
Total quality management.
Retail trade--Management.
Detailhandel.
Kwaliteitszorg.
Ketenbeheer.
Klantgerichtheid.

LC Class. No.: HD62.15 / .G462 2006 HD62.15 / G46 2006

Dewey Class. No.: 658.4/013