Designing the customer-centric organization :
Galbraith, Jay R.
Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith. - 1st ed. - San Francisco : Jossey-Bass A Wiley Imprint, 2005 - xvi, 184 p. : il. ; 24 cm. - The Jossey-Bass business & management .
Incluye referencias bibliográficas e índice
0787979198 (alk. paper)
Customer relations--Management--Handbooks, manuals, etc.
Strategic planning--Handbooks, manuals, etc.
Servicio al cliente.
HF5415.5 / G35 2005
Designing the customer-centric organization : a guide to strategy, structure, and process / Jay R. Galbraith. - 1st ed. - San Francisco : Jossey-Bass A Wiley Imprint, 2005 - xvi, 184 p. : il. ; 24 cm. - The Jossey-Bass business & management .
Incluye referencias bibliográficas e índice
0787979198 (alk. paper)
Customer relations--Management--Handbooks, manuals, etc.
Strategic planning--Handbooks, manuals, etc.
Servicio al cliente.
HF5415.5 / G35 2005
