Service Design and Delivery [recurso electrónico] / edited by Mairi Macintyre, Glenn Parry, Jannis Angelis.
Tipo de material:
TextoSeries Service Science: Research and Innovations in the Service EconomyEditor: Boston, MA : Springer US, 2011Descripción: XXII, 170 p. online resourceTipo de contenido: text Tipo de medio: computer Tipo de portador: online resourceISBN: 9781441983213Tema(s): Computer science | Information Systems | Industrial management | Management information systems | Computer Science | Management of Computing and Information Systems | Management/Business for Professionals | Operations Research/Decision Theory | Business Information SystemsFormatos físicos adicionales: Printed edition:: Sin títuloClasificación CDD: 005.74 Clasificación LoC:QA76.9.M3Recursos en línea: Libro electrónico
| Tipo de ítem | Biblioteca actual | Colección | Signatura | Copia número | Estado | Fecha de vencimiento | Código de barras |
|---|---|---|---|---|---|---|---|
| Libro Electrónico | Biblioteca Electrónica | Colección de Libros Electrónicos | QA76.9 .M3 (Browse shelf(Abre debajo)) | 1 | No para préstamo | 372146-2001 |
Navegando Biblioteca Electrónica Estantes, Código de colección: Colección de Libros Electrónicos Cerrar el navegador de estanterías (Oculta el navegador de estanterías)
| QA76.9 .M3 Handbook of Social Network Technologies and Applications | QA76.9 .M3 Service Systems Implementation | QA76.9 .M3 The Science of Service Systems | QA76.9 .M3 Service Design and Delivery | QA76.9 .M3 Run-time Models for Self-managing Systems and Applications | QA76.9 .M3 Strategic IT Management | QA76.9 .M3 Information Systems, Technology and Management |
Understanding Services and the Customer Response -- Goods, Products and Services -- The IBM Story -- Rethinking Lean Service -- Transformations Path of the ICI Explosive Business -- Shifting from Production to Service to Experience-based Operations -- Complex Deployed Responsive Service -- A Multi-organisational Approach to Service Delivery -- Through Life Costing -- The Practitioner View -- Are You Being Served?.
Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It not only explores the complexity of this relationship, but also introduces strategies used in the design and management of service across various sectors, highlighting where tools, techniques and processes applicable to one sector may prove useful in another. The implementation methods introduced in the book also illustrate how and why companies can transform themselves into service organizations. While the book is primarily intended as a text for advanced-level courses in service design and delivery, it also contains theoretical and practical knowledge beneficial to both practitioners in the service sector and those in manufacturing contemplating moving towards service delivery.
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