Strategic Management of Professional Service Firms [recurso electrónico] : Theory and Practice / by Stephan Kaiser, Max Josef Ringlstetter.

Por: Kaiser, Stephan [author.]Colaborador(es): Ringlstetter, Max Josef [author.] | SpringerLink (Online service)Tipo de material: TextoTextoEditor: Berlin, Heidelberg : Springer Berlin Heidelberg, 2011Descripción: XVII, 208 p. online resourceTipo de contenido: text Tipo de medio: computer Tipo de portador: online resourceISBN: 9783642160639Tema(s): Economics | Industrial management | Business planning | Personnel management | Economics/Management Science | Management/Business for Professionals | Organization/Planning | Personnel ManagementFormatos físicos adicionales: Printed edition:: Sin títuloClasificación CDD: 650 Clasificación LoC:HD28-70Recursos en línea: Libro electrónicoTexto
Contenidos:
Part i: professional service firms -- 1. the world of professional service firms -- 2. the business of professional service firms -- 3. the subsectors of professional service firms -- part ii: management of strategic resources -- 1. quality management -- 2. knowledge management and innovation -- 3. marketing and relationship management -- part iii: management of professionals -- 1. human resource management in professional service firms -- 2. professional service firms as high performance work systems -- 3. work-life balance in professional service firms -- 4.the alumni network -- part iv: management of strategic development -- 1. strategic development of professional service firms -- 2. networking as a strategy for small and medium professional service firms -- 3. surviving crises - crisis management -- 4. archetype change towards management.
En: Springer eBooksResumen: Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 
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Existencias
Tipo de ítem Biblioteca actual Colección Signatura Copia número Estado Fecha de vencimiento Código de barras
Libro Electrónico Biblioteca Electrónica
Colección de Libros Electrónicos HD28 -70 (Browse shelf(Abre debajo)) 1 No para préstamo 375210-2001

Part i: professional service firms -- 1. the world of professional service firms -- 2. the business of professional service firms -- 3. the subsectors of professional service firms -- part ii: management of strategic resources -- 1. quality management -- 2. knowledge management and innovation -- 3. marketing and relationship management -- part iii: management of professionals -- 1. human resource management in professional service firms -- 2. professional service firms as high performance work systems -- 3. work-life balance in professional service firms -- 4.the alumni network -- part iv: management of strategic development -- 1. strategic development of professional service firms -- 2. networking as a strategy for small and medium professional service firms -- 3. surviving crises - crisis management -- 4. archetype change towards management.

Managing strategies for professional service firms is an important and complex activity. The main issues in this book cover the core management principles for service firms in a comprehensive way. Based on current research findings it includes the management of service quality, knowledge and marketing as well as people, organizational and strategic issues. In understanding critical resources managers and partners will be able to effectively develop and exploit them. The book contains practical advice and offers a profound insight into the managerial excellence of service companies. 

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