TY  - BOOK
AU  - Trischler,William E.
TI  - Understanding and applying value-added assessment: eliminating business process waste 
SN  - 0-87389-369-7
AV  - HD58.9 T75
PY  - 1996///
CY  - Milwaukee, Wisconsin
PB  - ASQC Quality
N1  - Incluye bibliografia
ER  -