TY  - BOOK
TI  - Voice of the customer
T2  - GOAL/QPC research committee 1995 research report
SN  - 1-879364-75-1
AV  - HF5415.5 V65
PY  - 1995///
CY  - Methuen, MA
PB  - GOAL/QPC
N1  - Incluye bibliografia
ER  -