TY  - BOOK
AU  - Drew,Paul
AU  - Heritage,John
TI  - Talk at work: interaction in institutional settings 
T2  - Studies in interactional sociolinguistics
SN  - 0521374898
AV  - P95 .T35 1992
U1  - 302.3/46 20
PY  - 1992///
CY  - Cambridge [England], New York
PB  - Cambridge University Press
KW  - Comunicación oral
KW  - Oral communication
KW  - Interpersonal relations
KW  - Social interaction
KW  - Sociolinguistics
KW  - Communicatie
KW  - gtt
KW  - Organisaties
KW  - Communication orale
KW  - Relations humaines
KW  - Interaction sociale
KW  - Sociolinguistique
N1  - Includes bibliographical references and indexes; Analyzing talk at work : an introduction / Paul Drew and John Heritage -- Activity types and language / Stephen C. Levinson -- On talk and its institutional occasions / Emanuel A. Schegloff -- Veiled morality : notes on discretion in psychiatry / Jörg R. Bergmann -- Footing in the achievement of neutrality : the case of news-interview discourse / Steven E. Clayman -- Displaying neutrality : formal aspects of informal court proceedings / J. Maxwell Atkinson -- Answers as interactional products : two sequential practices used in job interviews / Graham Button -- The delivery and reception of diagnosis in the general-practice consultation / Christian Heath -- On the management of disagreement between news interviewees / David Greatbatch -- Interviewing in intercultural situations / John J. Gumperz -- On clinicians co-implicating recipients' perspective in the delivery of diagnostic news / Douglas W. Maynard; Dilemmas of advice : aspects of the delivery and reception of advice in interactions between health visitors and first-time mothers / John Heritage and Sue Sefi -- The interactional organization of calls for emergency assistance / Don H. Zimmerman -- Contested evidence in courtroom cross-examination : the case of a trial for rape / Paul Drew -- The rejection of advice : managing the problematic convergence of a "troubles-telling" and a "service encounter" / Gail Jefferson and John R.E. Lee
UR  - http://www.loc.gov/catdir/description/cam024/91044627.html
UR  - http://www.loc.gov/catdir/toc/cam024/91044627.html
ER  -