TY  - BOOK
AU  - Galbraith,Jay R.
TI  - Designing the customer-centric organization: a guide to strategy, structure, and process 
T2  - The Jossey-Bass business & management 
SN  - 0787979198 (alk. paper)
AV  - HF5415.5 G35 2005
PY  - 2005///
CY  - San Francisco
PB  - Jossey-Bass A Wiley Imprint
KW  - Customer relations
KW  - Management
KW  - Handbooks, manuals, etc
KW  - Strategic planning
KW  - Servicio al cliente
KW  - lemb
N1  - Incluye referencias bibliográficas e índice
ER  -