TY - BOOK AU - Teeter,Deborah J.,ed AU - Lozier,G.Gregory,ed TI - Pursuit of quality in higher education: case studies in total quality management T2 - New directions for institutional research / Patrick T SN - 1-55542-693-X AV - LA227.4 P87 PY - 1993/// CY - San Francisco, Calif. PB - Jossey-Bass N1 - Incluye bibliografia ER -