TY  - BOOK
AU  - Arthur,Lowell Jay
TI  - Improving software quality: an insider's guide to TQM 
T2  - Wiley series in sofware engineering practice
SN  - 0-471-57804-5
AV  - QA76.76 .Q35 A78
PY  - 1993///
CY  - New York
PB  - John Wiley
ER  -