| 000 | 00649cam a2200229 4500 | ||
|---|---|---|---|
| 001 | u251160 | ||
| 003 | SIRSI | ||
| 008 | 021127b1995 a r eng | ||
| 020 | _a1-879364-75-1 | ||
| 040 | _cMX-MeUAM | ||
| 041 | 1 | _aeng | |
| 050 | 4 |
_aHF5415.5 _bV65 |
|
| 245 | 0 | 0 | _aVoice of the customer. |
| 260 |
_aMethuen, MA : _bGOAL/QPC, _c1995. |
||
| 300 |
_aviii, 56 p. ; _c 28 cm. |
||
| 490 | 0 |
_aGOAL/QPC research committee 1995 research report ; _vno. _pR9501. |
|
| 504 | _aIncluye bibliografia. | ||
| 690 |
_aSatisfaccion del consumidor _xEvaluacion. |
||
| 690 |
_aServicio al cliente _xAdministracion. |
||
| 596 | _a2 | ||
| 942 | _cLIBRO | ||
| 999 |
_c106136 _d106136 |
||