| 000 | 00901cam a2200265 a 4500 | ||
|---|---|---|---|
| 001 | u271234 | ||
| 003 | SIRSI | ||
| 008 | 031121s2001 sp a fr 000 0 spa c | ||
| 020 | _a8497320107 | ||
| 040 | _cMX-MeUAM | ||
| 041 | 1 |
_aspa _heng |
|
| 050 | 0 |
_aTX911.3.C8 _bF6718 2001 |
|
| 100 | 1 |
_aFord, Robert C. _q(Robert Clayton), _d1945- |
|
| 245 | 1 | 0 |
_aAtención al cliente en los servicios de ocio / _cRobert C. Ford, Cherrill P. Heaton ; traducido por Ma. Mar Sánchez. |
| 260 |
_aMadrid : _bParaninfo/Thomson Learning, _c2001 |
||
| 300 |
_axxxi, 537 p. : _bil. ; _c24 cm. |
||
| 500 | _aTraducción de: Managing the guest experience in hospitality. | ||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 0 |
_aHospitality industry _xCustomer services. |
|
| 700 | 1 | _aHeaton, Cherrill P. | |
| 700 | 1 | _aSánchez, Ma. Mar | |
| 650 | 4 | _a | |
| 596 | _a4 | ||
| 942 | _cLIBRO | ||
| 999 |
_c120228 _d120228 |
||