000 01276cam a2200409 a 4500
001 u292259
003 SIRSI
005 20160811201650.0
008 060608s2006 njua fr 001 0 eng c
010 _a 2005020230
040 _aDLC
_cDLC
_dC#P
_dBAKER
_dNLGGC
020 _a0471723231
041 0 _aeng
042 _apcc
050 0 0 _aHD62.15
_b.G462 2006
082 0 0 _a658.4/013
_222
084 _a83.82
_2bcl
050 0 _aHD62.15
_bG46 2006
100 1 _aGeorge, Stephen,
_d1948-
245 1 0 _aProcess improvement and quality management in the retail industry /
_cStephen George, Chris Thomas, Arnold Weimerskirch.
260 _aHoboken, N.J. :
_bWiley and Sons ,
_cc2006.
300 _axiii, 242 p. :
_bil. ;
_c24 cm.
504 _aIncluye referencias bibliográficas e índice.
650 7 _aCalidad total en administración pública.
_2lemb
650 7 _aComercio minorista.
_2lemb
650 0 _aTotal quality management.
650 0 _aRetail trade
_xManagement.
650 1 7 _aDetailhandel.
_2gtt
650 1 7 _aKwaliteitszorg.
_2gtt
650 1 7 _aKetenbeheer.
_2gtt
650 1 7 _aKlantgerichtheid.
_2gtt
700 1 _aThomas, Chris,
_d1956-
700 1 _aWeimerskirch, Arnold,
_d1936-
596 _a2
942 _cLIBRO
999 _c137231
_d137231