000			02222cam a22003254a 4500
001			u337242
003			SIRSI
005			20160812071207.0
008			100909s2011 flua frb 001 0 eng d
010			_a 2010036788
040			_aeng
020			_a9781420072495
020			_a1420072498
050		0	_aHD58.9 _bR39 2011
082	0	0	_a658.4/01 _222
100	1		_aRaynus, Joseph.
245	1	0	_aImproving business process performance : _bgain agility, create value, and achieve success / _cJoseph Raynus.
260			_aBoca Raton, FL : _bCRC Press, _cc2011.
300			_axxiv, 321 p. : _bill. ; _c25 cm.
520			_a"The managerial practices that drove industry for decades have become increasingly insufficient to support the increasing rate of change. Without adequate quantitative understanding of the progress made to achieve organizational goals, corporations quickly lose their competitive edge. They are constantly challenged to reshape their operations, improve performance, and adapt swiftly to new markets and opportunities. Yet with new methodologies and frameworks such as BPM, BPI, Six Sigma, Lean, and Executive Dashboard, many question where to begin. This text surveys and integrates quantitative approaches that have become very popular in recent years: Goal Driven Measurements (GQM), Business Process Management (BPM), Lean Methodology, and the Balanced Score Card. It presents practical methodology that allows organizations to build a measurements framework with the ability to not just monitor the events but to continuously improve and refine them by providing a feedback loop for analysis, goal, and strategy adjustments. This measurement framework is linked to an organization's overall strategy and quantitative achievement information is fed back to that strategy"-- _cProvided by publisher.
504			_aIncluye referencias bibliograficas e índice.
650		7	_aEfectividad organizacional. _2lemb
650		0	_aOrganizational effectiveness.
650		0	_aPerformance.
650		7	_aCOMPUTERS / Information Technology _2bisacsh
650		7	_aCOMPUTERS / Software Development & Engineering / General _2bisacsh
596			_a28
942			_cLIBRO
999			_c177252 _d177252