000			04972cam a2200505Ma 4500
001			u369703
003			SIRSI
005			20160812080007.0
006			m o d
007			cr zn|||||||||
008			070816s2007 ne a ob 001 0 eng d
040			_aCNCGM _beng _cCNCGM _dOCLCQ _dZCU _dOCLCQ _dIDEBK _dNT _dMERUC _dOCLCQ _dOCLCF
019			_a507273235
020			_a0080465749 (electronic bk.)
020			_a9780080465746 (electronic bk.)
020			_z9780123704887
050		4	_aHD30.2 _b.H657 2007eb
082	0	4	_a004.068 _222
049			_aMAIN
100	1		_aHoltsnider, Bill, _d1956-
245	1	0	_aIT manager's handbook _h[recurso electrónico] : _bgetting your new job done / _cBill Holtsnider, Brian D. Jaffe.
250			_a2nd ed.
260			_aAmsterdam : _bBoston : _bElsevier/Morgan Kaufmann Publishers, _cc2007.
300			_a1 online resource (xxxv, 589 p.) : _bill.
504			_aIncludes bibliographical references (p. 535-555) and index.
588			_aDescription based on print version record.
505	0		_aCover -- Front Cover -- Table of Contents -- Preface -- Part One: The Business of Being an IT Manager -- Chapter One: The Role of an IT Manager -- 1.1 Just What Does an IT Manager Do? -- 1.2 Managers in General -- 1.3 The Strategic Value of the IT Department -- 1.4 Develop an IT Strategy -- 1.5 Additional Resources -- Chapter Two: Managing Your IT Team -- 2.1 Keeping Employees Focused -- 2.2 Avoiding Burnout -- 2.3 Employee Training -- 2.4 Performance Reviews -- 2.5 Additional Resources -- Chapter Three: Staffing Your IT Team -- 3.1 Why IT Managers Need to Deal with Hiring People -- 3.2 Write a Position Description -- 3.3 Recruiters -- 3.4 Selecting Candidates -- 3.5 Outsourcing and Offshore Outsourcing -- 3.6 Additional Resources -- Chapter Four: Project Management -- 4.1 Projects and "Project Management": A Quick Overview -- 4.2 Phase One: Scope the Project -- 4.3 Phase Two: Develop a Project Plan -- 4.4 Phase Three: Launch the Project -- 4.5 Phase Four: Track the Project's Progress -- 4.6 Phase Five: Close Out the Project -- 4.7 Decision-Making Techniques -- 4.8 What to Do If/When the Project Gets Off Track -- 4.9 Useful Project Management Techniques -- 4.10 Funding Projects -- 4.11 Multiple Projects: How to Juggle Well -- 4.12 Dealing with Non-IT Departments on a Project -- 4.13 Additional Resources -- Chapter Five: Changing Companies -- 5.1 The First Day -- 5.2 The First Month -- 5.3 Two IT Departments -- What Happens If Your Company Merges with Another? -- 5.4 Additional Resources -- Chapter Six: Budgeting -- 6.1 The Budgeting Process -- 6.2 The Difference between Capital Expenditures versus Operating Expense Items -- 6.3 Lease versus Buy: Which One Is Better? -- 6.4 Other Budgeting Factors to Consider -- 6.5 Additional Resources -- Chapter Seven: Managing Vendors -- 7.1 Dealing with Vendors -- 7.2 Key Evaluation Metrics -- 7.3 Getting Current Information -- 7.4 Purchasing Sources -- 7.5 Additional Resources -- Chapter Eight: IT Compliance and Controls -- 8.1 The Importance of Compliance to IT -- 8.2 The Rules -- 8.3 How to Comply with the Rules -- 8.4 Hidden Benefits of Complying with the Rules -- 8.5 Methodologies and Frameworks -- 8.6 It's Not Just Regulatory Compliance -- 8.7 Additional References -- Part Two: The Technology of Being an IT Manager -- Chapter Nine: Getting Started with the Technical Environment -- 9.1 The Technical Environment -- 9.2 Understanding the User Environment -- 9.3 TCO and Asset Management -- 9.4 Standards -- 9.5 Technology Refreshing -- 9.6 Additional Resources -- Chapter Ten: Operations -- 10.1 Operations Center -- 10.2 Multiple Environments -- 10.3 Scheduling Downtime -- 10.4 Change Management -- 10.5 Types of Testing -- 10.6 Additional Resources -- Chapter Eleven: Physical Plant -- 11.1 Data Center -- 11.2 The Cable Plant -- 11.3 Additional Resources -- Chapter Twelve: Networking -- 12.1 OSI Model -- 12.2 IP Addressing -- 12.3 Local Area Networks -- 12.4 Wide Area Networks -- 12
650		0	_aIndustrial management _xData processing.
650		0	_aManagement information systems.
650		7	_aCOMPUTERS / Computer Literacy _2bisacsh
650		7	_aCOMPUTERS / Computer Science _2bisacsh
650		7	_aCOMPUTERS / Data Processing _2bisacsh
650		7	_aCOMPUTERS / Hardware / General _2bisacsh
650		7	_aCOMPUTERS / Information Technology _2bisacsh
650		7	_aCOMPUTERS / Machine Theory _2bisacsh
650		7	_aCOMPUTERS / Reference _2bisacsh
655		4	_aElectronic books.
650		7	_aIndustrial management _xData processing. _2fast _0(OCoLC)fst00971260
650		7	_aManagement information systems. _2fast _0(OCoLC)fst01007271
700	1		_aJaffe, Brian D.
856	4	0	_zLibro electrónico _uhttp://148.231.10.114:2048/login?url=http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&an=182239
596			_a19
942			_cLIBRO_ELEC
999			_c197905 _d197905