000			03782nam a22004815i 4500
001			u374528
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007			cr nn 008mamaa
008			100917s2010 gw | s |||| 0|eng d
020			_a9783642135712 _9978-3-642-13571-2
040			_cMX-MeUAM
050		4	_aQA76.76.A65
082	0	4	_a005.7 _223
100	1		_aViscusi, Gianluigi. _eauthor.
245	1	0	_aInformation Systems for eGovernment _h[recurso electrónico] : _bA Quality-of-Service Perspective / _cby Gianluigi Viscusi, Carlo Batini, Massimo Mecella.
264		1	_aBerlin, Heidelberg : _bSpringer Berlin Heidelberg : _bImprint: Springer, _c2010.
300			_aXXI, 275 p. _bonline resource.
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
347			_atext file _bPDF _2rda
505	0		_aeGovernment: A Complex Challenge -- The Different Facets of eGovernment Initiatives: Paradigms and Approaches -- Data Governance -- The eG4M Methodology at a Glance -- Strategic Planning -- eGovernment Vision Elicitation -- State Reconstruction -- eReadiness Assessment -- Quality Assessment -- Operational Planning -- Definition of Priority Services and Value Targets -- Choice of Projects -- A Reference Technological Architecture -- Guidelines for the Specification of New Administrative Processes -- eGovernment in Mediterranean Countries Public Administrations: Case Studies -- eGovernment Initiatives in Italy -- Tunisian Ministry of Agriculture Planning of New Services and Information Systems Integration.
520			_aThe success of public sector investment in eGovernment initiatives strongly depends on effectively exploiting all aspects of ICT systems and infrastructures. The related objectives are hardly reachable without methodological frameworks that provide a holistic perspective and knowledge on the contexts of eGovernment initiatives. Yet public administrators usually have a mix of legal and administrative knowledge, while lacking an information systems background. With this book, Viscusi, Batini and Mecella provide a comprehensive methodology for service-oriented information systems planning, with special emphasis on eGovernment initiatives. They present the eG4M methodology which structurally supports the development of optimal eGovernment plans, considering technological, organizational, legal, economic and social aspects alike. The approach is focused on two pillars: the quality of the provided services and related processes, and the quality of the data managed in the administrative processes and services. The book is written for public administrators, decision-makers, practitioners, ICT professionals and graduate students, providing a comprehensive perspective of the challenges, opportunities and decisions related to strategic and operational planning of service-oriented information systems in eGovernment.
650		0	_aComputer science.
650		0	_aInformation systems.
650		0	_aInformation Systems.
650		0	_aManagement information systems.
650	1	4	_aComputer Science.
650	2	4	_aInformation Systems Applications (incl. Internet).
650	2	4	_aBusiness Information Systems.
650	2	4	_aManagement of Computing and Information Systems.
650	2	4	_aComputer Appl. in Administrative Data Processing.
700	1		_aBatini, Carlo. _eauthor.
700	1		_aMecella, Massimo. _eauthor.
710	2		_aSpringerLink (Online service)
773	0		_tSpringer eBooks
776	0	8	_iPrinted edition: _z9783642135705
856	4	0	_zLibro electrónico _uhttp://148.231.10.114:2048/login?url=http://link.springer.com/book/10.1007/978-3-642-13571-2
596			_a19
942			_cLIBRO_ELEC
999			_c202408 _d202408