| 000 | 00903nam a22002417a 4500 | ||
|---|---|---|---|
| 003 | MX-MeUAM | ||
| 005 | 20170822135447.0 | ||
| 008 | 170822s2015 paua fr 001 0 eng d | ||
| 020 | _a9781466684966 (hardcover : alk. paper) | ||
| 020 | _z9781466684973 (ebook) | ||
| 050 |
_aHD30.2 _bM39 2015 |
||
| 245 | 0 | 0 |
_aMaximizing management performance and quality with service analytics / _cYixin Diao, Daniela Rosu, [editors]. |
| 260 |
_aHershey : _bBusiness Science Reference, _c2015. |
||
| 300 |
_axxiii, 465 p. : _bil. ; _c29 cm. |
||
| 504 | _aIncluye referencias bibliográficas e índice. | ||
| 650 | 0 |
_aInformation technology _xManagement. |
|
| 650 | 4 |
_aTecnología de la información _xGestión. |
|
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 | 4 |
_aIndustrias de servicios _xGestión. |
|
| 700 | 1 |
_aDiao, Yixin, _d1970- _eed. |
|
| 700 | 1 |
_aRosu, Daniela, _d1965- _eed. |
|
| 942 | _cLIBRO | ||
| 999 |
_c221696 _d221696 |
||