000 05170nam a22006735i 4500
001 978-3-319-95579-7
003 DE-He213
005 20210201191321.0
007 cr nn 008mamaa
008 180903s2018 gw | s |||| 0|eng d
020 _a9783319955797
_9978-3-319-95579-7
050 4 _aQA76.9.U83
050 4 _aQA76.9.H85
072 7 _aUYZG
_2bicssc
072 7 _aCOM070000
_2bisacsh
072 7 _aUYZG
_2thema
082 0 4 _a005.437
_223
082 0 4 _a4.019
_223
245 1 0 _aStudies in Conversational UX Design
_h[electronic resource] /
_cedited by Robert J. Moore, Margaret H. Szymanski, Raphael Arar, Guang-Jie Ren.
250 _a1st ed. 2018.
264 1 _aCham :
_bSpringer International Publishing :
_bImprint: Springer,
_c2018.
300 _aVIII, 204 p. 19 illus., 17 illus. in color.
_bonline resource.
336 _atext
_btxt
_2rdacontent
337 _acomputer
_bc
_2rdamedia
338 _aonline resource
_bcr
_2rdacarrier
347 _atext file
_bPDF
_2rda
490 1 _aHuman-Computer Interaction Series,
_x1571-5035
500 _aAcceso multiusuario
505 0 _aConversational UX Design: An Introduction -- Adapting to Customer Initiative: Insights from Human Service Encounters -- Safety First: Conversational agents for Health Care -- Conversational Agents for Physical World Navigation -- Helping Users Reflect on Their Own Heath-related Behaviors -- Teaching Agents When they Fail: End User Development in Goal-oriented Conversational Agents -- Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice -- Conversational Style: Beyond the nuts and bolts of conversation -- A natural Conversation Framework for Conventional UX Design. .
520 _aAs voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation.
541 _fUABC ;
_cTemporal ;
_d01/01/2021-12/31/2023.
650 0 _aUser interfaces (Computer systems).
650 0 _aArtificial intelligence.
650 0 _aNatural language processing (Computer science).
650 0 _aApplication software.
650 0 _aComputers and civilization.
650 1 4 _aUser Interfaces and Human Computer Interaction.
_0https://scigraph.springernature.com/ontologies/product-market-codes/I18067
650 2 4 _aArtificial Intelligence.
_0https://scigraph.springernature.com/ontologies/product-market-codes/I21000
650 2 4 _aNatural Language Processing (NLP).
_0https://scigraph.springernature.com/ontologies/product-market-codes/I21040
650 2 4 _aInformation Systems Applications (incl. Internet).
_0https://scigraph.springernature.com/ontologies/product-market-codes/I18040
650 2 4 _aComputers and Society.
_0https://scigraph.springernature.com/ontologies/product-market-codes/I24040
700 1 _aMoore, Robert J.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aSzymanski, Margaret H.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aArar, Raphael.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
700 1 _aRen, Guang-Jie.
_eeditor.
_4edt
_4http://id.loc.gov/vocabulary/relators/edt
710 2 _aSpringerLink (Online service)
773 0 _tSpringer Nature eBook
776 0 8 _iPrinted edition:
_z9783319955780
776 0 8 _iPrinted edition:
_z9783319955803
776 0 8 _iPrinted edition:
_z9783030070632
830 0 _aHuman-Computer Interaction Series,
_x1571-5035
856 4 0 _zLibro electrónico
_uhttp://148.231.10.114:2048/login?url=https://doi.org/10.1007/978-3-319-95579-7
912 _aZDB-2-SCS
912 _aZDB-2-SXCS
942 _cLIBRO_ELEC
999 _c242072
_d242071