000 | 05170nam a22006735i 4500 | ||
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001 | 978-3-319-95579-7 | ||
003 | DE-He213 | ||
005 | 20210201191321.0 | ||
007 | cr nn 008mamaa | ||
008 | 180903s2018 gw | s |||| 0|eng d | ||
020 |
_a9783319955797 _9978-3-319-95579-7 |
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050 | 4 | _aQA76.9.U83 | |
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245 | 1 | 0 |
_aStudies in Conversational UX Design _h[electronic resource] / _cedited by Robert J. Moore, Margaret H. Szymanski, Raphael Arar, Guang-Jie Ren. |
250 | _a1st ed. 2018. | ||
264 | 1 |
_aCham : _bSpringer International Publishing : _bImprint: Springer, _c2018. |
|
300 |
_aVIII, 204 p. 19 illus., 17 illus. in color. _bonline resource. |
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336 |
_atext _btxt _2rdacontent |
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337 |
_acomputer _bc _2rdamedia |
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338 |
_aonline resource _bcr _2rdacarrier |
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347 |
_atext file _bPDF _2rda |
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490 | 1 |
_aHuman-Computer Interaction Series, _x1571-5035 |
|
500 | _aAcceso multiusuario | ||
505 | 0 | _aConversational UX Design: An Introduction -- Adapting to Customer Initiative: Insights from Human Service Encounters -- Safety First: Conversational agents for Health Care -- Conversational Agents for Physical World Navigation -- Helping Users Reflect on Their Own Heath-related Behaviors -- Teaching Agents When they Fail: End User Development in Goal-oriented Conversational Agents -- Recovering from Dialogue Failures Using Multiple Agents in Wealth Management Advice -- Conversational Style: Beyond the nuts and bolts of conversation -- A natural Conversation Framework for Conventional UX Design. . | |
520 | _aAs voice interfaces and virtual assistants have moved out of the industry research labs and into the pockets, desktops and living rooms of the general public, a demand for a new kind of user experience (UX) design is emerging. Although the people are becoming familiar with Siri, Alexa, Cortana and others, their user experience is still characterized by short, command- or query-oriented exchanges, rather than longer, conversational ones. Limitations of the microphone and natural language processing technologies are only part of the problem. Current conventions of UX design apply mostly to visual user interfaces, such as web or mobile; they are less useful for deciding how to organize utterances, by the user and the virtual agent, into sequences that work like those of natural human conversation. This edited book explores the intersection of UX design, of both text- or voice-based virtual agents, and the analysis of naturally occurring human conversation (e.g., the Conversation Analysis, Discourse Analysis and Interactional Sociolinguistics literatures). It contains contributions from researchers, from academia and industry, with varied backgrounds working in the area of human-computer interaction. Each chapter explores some aspect of conversational UX design. Some describe the design challenges faced in creating a particular virtual agent. Others discuss how the findings from the literatures of the social sciences can inform a new kind of UX design that starts with conversation. | ||
541 |
_fUABC ; _cTemporal ; _d01/01/2021-12/31/2023. |
||
650 | 0 | _aUser interfaces (Computer systems). | |
650 | 0 | _aArtificial intelligence. | |
650 | 0 | _aNatural language processing (Computer science). | |
650 | 0 | _aApplication software. | |
650 | 0 | _aComputers and civilization. | |
650 | 1 | 4 |
_aUser Interfaces and Human Computer Interaction. _0https://scigraph.springernature.com/ontologies/product-market-codes/I18067 |
650 | 2 | 4 |
_aArtificial Intelligence. _0https://scigraph.springernature.com/ontologies/product-market-codes/I21000 |
650 | 2 | 4 |
_aNatural Language Processing (NLP). _0https://scigraph.springernature.com/ontologies/product-market-codes/I21040 |
650 | 2 | 4 |
_aInformation Systems Applications (incl. Internet). _0https://scigraph.springernature.com/ontologies/product-market-codes/I18040 |
650 | 2 | 4 |
_aComputers and Society. _0https://scigraph.springernature.com/ontologies/product-market-codes/I24040 |
700 | 1 |
_aMoore, Robert J. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
|
700 | 1 |
_aSzymanski, Margaret H. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
|
700 | 1 |
_aArar, Raphael. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
|
700 | 1 |
_aRen, Guang-Jie. _eeditor. _4edt _4http://id.loc.gov/vocabulary/relators/edt |
|
710 | 2 | _aSpringerLink (Online service) | |
773 | 0 | _tSpringer Nature eBook | |
776 | 0 | 8 |
_iPrinted edition: _z9783319955780 |
776 | 0 | 8 |
_iPrinted edition: _z9783319955803 |
776 | 0 | 8 |
_iPrinted edition: _z9783030070632 |
830 | 0 |
_aHuman-Computer Interaction Series, _x1571-5035 |
|
856 | 4 | 0 |
_zLibro electrónico _uhttp://148.231.10.114:2048/login?url=https://doi.org/10.1007/978-3-319-95579-7 |
912 | _aZDB-2-SCS | ||
912 | _aZDB-2-SXCS | ||
942 | _cLIBRO_ELEC | ||
999 |
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