| 000 | 01024nam a22003017a 4500 | ||
|---|---|---|---|
| 003 | MX-MeUAM | ||
| 005 | 20240917155658.0 | ||
| 008 | 240503s2001 nyua fr 001 0 eng d | ||
| 020 | _a9780203047965 | ||
| 020 | _a9780789011411 | ||
| 020 | _a0789007266 | ||
| 020 | _a0789011417 | ||
| 040 |
_aMX-MeUAM _bspa _cMX-MeUAM |
||
| 050 | 4 |
_aTX911.3.M27 _bS47 2001 |
|
| 245 | 0 | 0 |
_aService quality management : _bin hospitality, tourism, and leisure / _cJay Kandampully, Connie Mok, Beverley Sparks, editors |
| 250 | _a1a ed. | ||
| 260 |
_aNew York : _bRoutledge, _c2001 |
||
| 300 |
_axvii, 339 p. : _bil. ; _c21 cm. |
||
| 504 | _aIncluye referencias bibliográficas e índice | ||
| 650 | 7 |
_aIndustria hotelera _xGestión _2lemb |
|
| 650 | 4 | _aGestión de servicios de alimentación | |
| 650 | 7 |
_aGestión de restaurantes _2lemb |
|
| 650 | 7 |
_aGestión hotelera _2lemb |
|
| 700 | 1 |
_934650 _aKandampully, Jay _eed. |
|
| 700 | 1 |
_934646 _aMok, Connie _eed. |
|
| 700 | 1 |
_934652 _aSparks, Beverley A. _eed. |
|
| 942 | _cLIBRO | ||
| 999 |
_c255327 _d255326 |
||