| 000 | 00738cam a2200253 a 4500 | ||
|---|---|---|---|
| 001 | u238738 | ||
| 003 | SIRSI | ||
| 008 | 960816s1989 ck fr 000 0 spa d | ||
| 020 | _a9589042686 | ||
| 040 | _cMX-MeUAM | ||
| 041 | 1 |
_aspa _heng |
|
| 050 | 0 |
_aHF5415.5 _bK38 |
|
| 100 | 1 | _aKatz, Bernard. | |
| 245 | 1 | 0 |
_aComo gerenciar el servicio al cliente / _cBernard Katz ; tr. Teresa Niño Torres. |
| 260 |
_aSantafe de Bogota, Colombia : _bLegis, _c1989. |
||
| 300 |
_ax, 196 p. ; _c 24 cm. |
||
| 490 | 0 | _aEmpresarial | |
| 500 | _aTraducción de: How to manage customer service. | ||
| 650 | 4 | _aServicios a la clientela. | |
| 650 | 4 | _aRelaciones con los clientes. | |
| 650 | 4 | _aCliente, Servicio al. | |
| 596 | _a2 4 | ||
| 942 | _cLIBRO | ||
| 999 |
_c94244 _d94244 |
||